One place for every conversation

Wherever customers message you, Durian keeps it all in one inbox, so nothing slips through.

Every customer deserves a response.

Capture and manage every conversation from a single inbox.

The reality of managing customer messages alone:

Messages easy to miss

Important inquiries get buried across platforms

Every platform separate

Switching between apps wastes your time

Scattered conversations

No single view of your customer interactions

Leads don't wait

Slow replies mean lost business opportunities

All your messages in one place

Durian unifies your messages across every channel, with complete context, so you can focus on the conversations.

Unified inbox

All your channels in one place

Conversation context

Know your customers inside out

Bulk messaging

Reach everyone, personally

Webchat

Your 24/7 front desk

Why messaging is the new standard

98%

open rates
3x better than email

90%

response within 5 minutes

10x

faster than calling

70%

of customers prefer messaging

What changes when every message gets answered

You respond faster

With all your messages in one place, you can see and reply to every inquiry as it arrives. No more switching between apps or missing notifications.

You know your customers

Every conversation comes with context. See past interactions, purchases, and preferences so every reply feels personal.

You reclaim your time

Automated responses handle common questions while you focus on what matters. AI handles the routine so you handle the relationships.

You never lose a lead to silence

Instant notifications and smart routing mean every message gets a response, even outside business hours.

What business owners are saying

“Client messages used to get lost across platforms. Now I see everything instantly in one place and respond faster.”

“I never miss a lead anymore. All my messages are in one inbox, and it’s effortless to stay on top of them.”

“I used to lose leads to missed Facebook messages. Now I reply within minutes, and bookings have doubled.”

Why fast businesses win

	Traditional messaging	Durian messaging
Speed	Hours to respond	Minutes to respond
Organization	Multiple apps, scattered	One inbox, unified
Personalization	Generic replies	Context-aware conversations
Efficiency	Manual and repetitive	AI-assisted automation
Conversion	Leads slip through	Every lead captured

Answers to common questions

What happens if a customer messages me outside business hours?

Durian’s AI responds instantly, answers common questions, and captures lead information so you can follow up when you’re back. Your customers always get a response, even at 2 AM.

What messaging channels does Durian support?

Durian brings together SMS, Facebook Messenger, Google Business Messages, website webchat, and Instagram Direct (coming soon) into one unified inbox.

How does Durian know what to say to my customers?

Durian learns from your business information, FAQs, and past conversations to provide accurate, on-brand responses. You stay in control with customizable response templates and AI guidelines.

How quickly can I get started?

Most businesses are up and running within minutes. Connect your messaging channels, customize your AI responses, and start capturing every conversation right away.

Stop switching apps. Start having conversations.

Every week without an automated system is lost ground in search rankings and lost customers to businesses with better ratings.